Question 1

How do I place an order?

Accepted Answer

Choose meals from one chef, add an address and complete checkout.

Question 2

Can I cancel an order?

Accepted Answer

Orders can be cancelled before preparation begins.

Question 3

How are payments protected?

Accepted Answer

Card details are handled by the payment provider; Mealy stores only tokenized references.

Question 4

How can I track my order?

Accepted Answer

Open the active order to see preparation and delivery progress.

Question 5

How do I become a chef?

Accepted Answer

Submit the chef application and required documents for review.

Question 6

How do I contact support?

Accepted Answer

Create a support thread from Help and Support.

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